• Etihad Cargo has launched Pharma Champions Programme to enhance customer service and team expertise through the delivery of dedicated PharmaLife training sessions.
• The carrier's Pharma Champions will enhance regional expertise and knowledge hubs, enabling the carrier to improve customer response time across its global networks and provide an improved customer experience.
• With over 1,330 IATA CEIV Pharma and GDP-certified trade lanes, a global network that spans over 62 destinations and ongoing investment in enhanced product features and infrastructure, Etihad Cargo has transported 49 per cent more pharmaceuticals and life sciences products in the last 12 months versus the previous year.

Abu Dhabi, United Arab Emirates – Etihad Cargo, the cargo and logistics arm of Etihad Airways, has launched Pharma Champions, a development programme to enhance pharmaceutical transportation expertise and customer service. Developed as a strategic initiative, Pharma Champions is aligned with Etihad Cargo's long-term plans and the implementation of the carrier's cool chain masterplan, which was launched in 2020 to form the foundation of Etihad Cargo's shared vision with Abu Dhabi to further establish the emirate as a global pharmaceutical and life sciences hub.

In recent years, Etihad Cargo has made significant improvements to its cool chain products offering, including network, operations and processes. The carrier has implemented a rigorous quality programme emphasising training and development, continuous improvement and adherence to high standards across the organisation. Demonstrating this commitment to quality, the carrier achieved IATA CEIV Pharma recertification in 2022 and is one of only 44 airlines to hold the certification globally. Pharma Champions was developed in full compliance with IATA CEIV Pharma guidelines and enhances Etihad Cargo's capabilities to deliver consistent standards while transporting this critical cargo via the carrier's PharmaLife product.

PharmaLife, Etihad Cargo's award-winning pharmaceutical shipment solution, has achieved significant year-on-year growth. In the last 12 months, Etihad Cargo has recorded a 49 per cent increase in pharmaceutical and life sciences products tonnage compared to the previous year. To meet the increasing demand for both +15 to +25°C Controlled Room Temperature (CRT) and +2 to +8°C Cool Storage (COL) segments, Etihad Cargo has focused on continuous improvement, product enhancements and expanding the carrier's network, which now serves over 62 destinations worldwide. To strengthen connections between Abu Dhabi and the rest of the world, Etihad Cargo has developed over 1,330 IATA CEIV Pharma and GDP-certified trade lanes, ensuring product integrity during transportation.

Etihad Cargo